Welcome to the LV GLAM FAQ page. We've answered the most common questions about our products, ordering process, shipping, and returns. If you need additional assistance, our Customer Support team is always happy to help.
1. What is LV GLAM Spray Heat Defense?
LV GLAM Spray Heat Defense is a lightweight heat protectant designed to help shield your hair from heat styling while reducing frizz and enhancing shine. It leaves hair feeling soft, smooth, and easy to manage without a heavy or greasy finish.
2. How do I use the spray?
Shake the bottle well before use. Spray evenly onto clean, damp, or dry hair, focusing on the mid-lengths and ends. Comb through if desired, then style with your favorite blow dryer, flat iron, or curling iron.
3. Can I use it every day?
Yes. LV GLAM Spray Heat Defense is suitable for everyday use and can be used whenever you style your hair with heat tools.
4. What hair types is it suitable for?
Our formula is designed for most hair types, including straight, wavy, curly, and color-treated hair.
5. Does it leave hair oily or sticky?
No. The lightweight formula is designed to absorb easily, helping protect your hair without leaving behind a greasy or sticky residue.
6. What ingredients are included?
LV GLAM Spray Heat Defense is formulated with carefully selected ingredients, including Keratin, Rice Protein, Aloe Vera, Argan Oil, and Shea Butter to help nourish and condition your hair.
7. Is the formula free from sulfates, silicones, and parabens?
Yes. Our formula is free from sulfates, silicones, and parabens.
8. Is LV GLAM cruelty-free or vegan?
Please refer to the product packaging or product page for the latest information regarding certifications and product claims.
9. How long does order processing take?
Orders are typically processed within 1–2 business days after payment has been received. During holidays or promotional events, processing times may be slightly longer.
10. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times can be found in our Shipping Policy.
11. Can I track my order?
Yes. Once your order has been shipped, you'll receive a confirmation email with tracking information so you can monitor your package's progress.
12. Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible after placing your order.
13. What if my order arrives damaged?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can assist you promptly.
14. What is your return policy?
If you're not completely satisfied with your purchase, please review our Returns & Refund Policy for complete eligibility requirements and return instructions.
15. How can I contact LV GLAM?
Our Customer Support team is available by email.
Email: support@lv-glam.com
We typically respond within 1–2 business days.
Still Have Questions?
We're committed to providing excellent customer service and making your shopping experience as smooth as possible. If you can't find the answer you're looking for, please visit our Contact Us page or email our support team. We'll be happy to assist you.