Return & Refund Policy

Last Updated: July 16, 2026

At LV GLAM, we want you to shop with confidence. Your satisfaction is important to us, and we're committed to providing high-quality hair care products. If you're not completely satisfied with your purchase, we're here to help.

Please read our Returns & Refund Policy carefully before submitting a return request.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused or only minimally used.
Be in its original packaging.
Include all original components, if applicable.
Be in resalable condition.
Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

Products that have been heavily used.
Opened or damaged items that cannot be safely resold.
Gift cards.
Final sale or clearance items.
Products marked as non-returnable at the time of purchase.

If your product arrives damaged or incorrect, please contact us immediately so we can help resolve the issue.

How to Start a Return

To request a return, please email our Customer Support team with:

Your full name
Order number
Email address used to place the order
Reason for the return
Photos of the product if it arrived damaged or incorrect

Email: support@lv-glam.com

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back without receiving return authorization.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as LV GLAM cannot guarantee receipt of returned packages.

Refund Process

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your financial institution, refunds typically appear within 5–10 business days after they are processed.

Original shipping charges are generally non-refundable unless the return is the result of our error.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend returning the eligible product (if approved) and placing a new order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

We'll review your request and work to provide an appropriate solution as quickly as possible.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they enter processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled.

Late or Missing Refunds

If you haven't received your refund after the expected processing time:

Check your bank account or payment method.
Contact your credit card provider or bank, as processing times may vary.
If you still need assistance, please contact our Customer Support team.

Contact Us

If you have any questions regarding our Returns & Refund Policy, we're happy to help.

LV GLAM